We believe in fair, transparent, and compassionate financial policies — because every seeker who approaches us deserves clarity and respect, in all matters including the practical ones.

A deposit is required at the time of registration to confirm your seat in a retreat batch. Due to the intentionally small size of our groups, every confirmed seat represents a real commitment — to you, and to us.

We understand that plans change. In many circumstances, rather than a refund, a transfer to a future batch is both possible and preferable — keeping your commitment to the journey alive while giving you the flexibility you need.

A no-show occurs when a registered participant does not arrive on Day 1 of the retreat without prior written notification to us. If you know you will not be able to attend, please inform us as early as possible — this allows us to offer your place to someone on the waitlist.

• In the case of a no-show,no refund or transfer credit is available
• If you know in advance that you will be late arriving (e.g., flight delays), please contact us immediately — we will do our best to accommodate you if the retreat schedule permits
• Arriving more than 24 hours late without prior notice will be treated as a no-show and your place may be released
• If your late arrival is due to a genuine emergency, please contact us — we will review the situation individually with compassion

Once a retreat has begun, no refund is available for early departure — regardless of the reason or the number of days remaining. We make this policy clear in advance so that participants can make a fully informed commitment before arriving.

• No partial refunds are available for unused retreat days following early departure
• If you leave early for medical reasons, please speak with the retreat welfare team — we will provide all possible support for your safe and dignified exit
• If you are asked to leave due to conduct that violates our retreat guidelines or the safety of the group, no refund is available
• If you feel that the retreat is not what was described or represented, please raise your concerns with the lead teacher or retreat manager immediately — we are committed to finding a resolution during the retreat, not after it

We take our commitment to every registered participant extremely seriously. We will only cancel a scheduled batch in genuine, unavoidable circumstances. In every case where we cancel, you are fully protected.

• 100% full refundof all amounts paid — including the deposit — within 10 working days of our cancellation notice
• Or, at your preference, a full credit transfer to the next available batch at no additional fee
• Written notification of cancellation will be provided as early as possible — and always at minimum 21 days before the retreat start date where possible
• We will assist with any reasonable, verifiable travel costs incurred as a direct result of our late cancellation (e.g., non-refundable flights booked in good faith after we confirmed the batch) — assessed on a case-by-case basis

Circumstances beyond our reasonable control — including but not limited to natural disasters, government-imposed lockdowns, pandemics, severe weather events, or the serious illness of the lead teacher — constitute force majeure. In such cases:

• A full refund of all amounts paid is available, including the deposit
• A full credit transfer to a future batch (at your choice) is available, at no additional fee
• We will not be liable for any travel, accommodation, or other costs incurred independently of our retreat booking in force majeure situations

We recognise that health emergencies and serious personal crises are beyond anyone’s control. While our standard refund policy applies in all cases, we handle medical and genuine emergency cancellations with additional care and flexibility.

• If you need to cancel due to a serious medical condition or hospitalisation, please contact us as early as possible and provide a medical certificate or equivalent documentation
• For cancellations within 30 days supported by medical documentation, we will offer afull credit transferto a future batch within 18 months, waiving the standard transfer fee
• For cancellations within 14 days with documented medical emergency, we will review requests individually — our standard policy does not automatically apply, and we will seek a compassionate resolution
• We cannot offer monetary refunds in the 0–14 day window even for medical reasons — but we will always offer the most generous transfer option available

• Immediate bereavement (loss of a spouse, parent, child, or sibling) is treated with the same compassion as medical emergency — please contact us directly
• Supporting documentation (e.g., death certificate, medical report) will be requested respectfully and used solely for the purpose of this review
• All emergency cases are reviewed personally by the lead teacher — not by automated policy alone

All cancellation and transfer requests must be submitted in writing. Verbal or WhatsApp-only requests cannot be processed — please always follow up with an email so we have a clear written record to action your request.

Email Your Request

Send an email to Blissofenlightenment@gmail.com with the subject line: “Cancellation Request — [Your Name] — [Retreat Date]” or “Transfer Request — [Your Name] — [Retreat Date]”. Include your full name, registered email, retreat name and date, and the reason for your request.

We accept payment via several methods. Refunds are always processed to the original payment method used at the time of booking. We are unable to redirect refunds to a different account or payment method.

• Razorpay / UPI / Bank Transfer (India):Refunds processed within 15 working days to the original account or UPI ID
• Credit / Debit Card:Refunds processed within 15 working days — card network timing may add 3–5 business days for the credit to appear on your statement
• PayPal (International):Refunds processed to your PayPal account within 15 working days
• Bank Wire Transfer (International):Refunds processed within 15 working days; bank fees for international wire transfers are deducted from the refund amount
• Cash payments:Refunds issued via bank transfer — please provide account details at the time of cancellation request

We are committed to resolving any dispute fairly and promptly. Before initiating any formal dispute or chargeback, we ask that you contact us directly — almost every concern can be resolved through honest conversation, and we genuinely want the opportunity to do so.

• Step 1: Email your concern to Blissofenlightenment@gmail.com— we will respond within 5 working days with a proposed resolution
• Step 2: If unsatisfied, request escalation to the lead teacher — a personal conversation will be arranged within 7 days
• Step 3: If still unresolved, the matter will be referred to mediation under the laws of India, in the jurisdiction of our registered address

• We request that you contact us before initiating any chargeback or payment dispute with your bank or card provider
• Unwarranted chargebacks initiated without prior contact with us will be contested with full documentation of our cancellation policy, your registration agreement, and all communications
• Fraudulent chargebacks may result in permanent exclusion from all future Bliss of Enlightenment programmes and may be referred to appropriate legal authorities
• This policy governs all disputes under the laws of the Republic of India

“Clarity before the journey begins is itself a form of respect — for your time, your trust, and the sacred path you are about to walk.”

— Bliss of Enlightenment